Hello & Welcome! Who are we and what is our details
Divinley Candles is operating from London , United Kingdom. For data protection purposes we are the ‘data controller’ of the personal data that you give us.
Our office is located in Coalmans Way, Burnham, Slough, United Kingdom.
You can reach us by email email@example.com
Our Commitment to You
We are committed at Divinley Candles to protecting the privacy and security of our customers and website visitors. As customers ourselves, privacy is very important to us and we aim to be as transparent as possible. If you have any questions about your privacy, please email firstname.lastname@example.org
We are committed to protecting your privacy and complying with data protection laws in the UK. Because of this, we will collect the minimum amount of personal information we need to ensure we provide you with a satisfactory service.
How we use your information:
Your information is used in several ways which is dependent on the information you provide. Below is an explanation of what we do and why we do it.
How we use your name and contact details and why?
To deliver your order to you. To be able to perform our contractual duties we will need your name and contact details
How we use your date of birth and why?
How we use your gender information and why?
How we use your payment information and why?
How we use your contact history and why?
What you have said to us on the phone, via email or on social media
How we use your purchase history and saved items and why?
What you have bought or have saved in your basket
Information about your phone or laptop and how you use our website
Browsing our website gives us information such as your IP address and type of device as well as, if you choose, your location data.
Information from accounts you link to us
For example, Twitter or Facebook
Your Responses to Surveys, Competitions and Promotions
We need this to be able to put on surveys, competitions and promotions, as well as ensuring that you have a chance of winning!
Sharing your Information
We will not sell any of your data to any third party. This includes your name, address, email, or credit card information. We strive to earn your trust so we will not pass on any of your data.
In order to provide our service to you however, we will share your data with the following:
We may also provide third parties with information and analytics, but this information is anonymised and cannot be used to identify our customers.
If you have manually agreed to it, we may send you marketing messages by email. This is to keep you updated and inform you of new product launches.
How to stop marketing messages from divinelycandles.com
You can stop receiving messages from us at any point by:
It may take a few days before your request is fully processed, so please do not worry if you continue to receive marketing emails from us for a couple of days (although we won’t be sending you many!).
Stopping marketing emails will not stop order information, for example updates to your order or confirmations.
Seeing adverts for Divinley Candles online
We do run online adverts to help new customers see and find our products.
We target Divinley Candles adverts and banners to potential customers when they are using other website and apps. We use a range of digital marketing networks and ad technologies to do this, including web beacons, pixels, ad tags and cookies.
The adverts you see will be based on the information we have about you or your previous activity with Divinley Candles.
Your data and countries outside Europe
We may fulfil orders from the USA for customers in Europe. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
How long will we keep your personal data?
We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice
You have a lot of rights relating to your personal data:
Further details about your rights under data protection legislation can be found on the ICO’s website at https://ico.org.uk/.
If you wish to exercise your rights, want to complain or simply have a question, please contact us.
Changes to this Privacy Notice
Any changes to this Notice will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
How to Contact Us