If you are not happy with your purchase for any reason, we will gladly accept your return within 14 days. The cost of return will be at your expense. Please follow below instructions.

• Pack your product(s) preferably in its original box and packaging. Products must be in the condition you received them with all packaging and labels attached.
• Ship your return by your preferred method. We recommend that you send the parcel using a delivery service that insures you for the value of the items. The item is your responsibility until it reaches us.
• Return your product to: Divinley Candles, Whittaker Road, Slough, SL2 2LQ, Berkshire, United Kingdom.

If you have received a wrong (different than displayed online) or damaged item you can return it within 14 days from the shipping date. If the item is faulty. Return the item using your preferred method, please send us proof of payment and we will refund the costs. If proof of payment for the return is not supplied to us we will refund you an estimated cost of return postage.

Of course, it's fine to try an item on like you would in a shop, but please don't actually use it. If an item is returned to us damaged, used or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. All returned items should be sent in their original condition and packaging where possible, including tags (e.g., candles should be returned with the original packaging). 

1. Return your item to us
2. We inspect its condition
3. Once approved process full or partial refund