Delivery and Returns
Return & Refund
Welcome to the illuminating world of Divinely Candles! We're passionate about crafting exquisite candles that fill your home with heavenly scents and create a truly divine ambiance.

Whether you're a seasoned candle connoisseur or just starting your fragrant journey, we understand you might have questions. Fear not! Our Frequently Asked Questions (FAQs) are here to shed light on everything you need to know about Divinely Candles. Dive in and discover the answers to unlock the magic of our candles and transform your space into an olfactory oasis.

Placing an order on our website is a breeze! Simply browse our collection of exquisite candles, select the ones that capture your heart, and add them to your shopping cart. Once you're ready to checkout, you'll be guided through a secure payment process where you can choose your preferred payment method. For an even smoother shopping experience, we recommend creating an account using your email address. This allows you to easily track your orders, view your order history, and enjoy faster checkout times in the future.
We use Royal Mail for both domestic and international delivery with tracking. This allows you to monitor the progress of your order from the moment it leaves our warehouse until it arrives at your doorstep.
Normally, UK deliveries take 1-3 business days to arrive. For international deliveries, the shipping time can vary depending on the destination country. Please allow additional time for customs clearance and delivery processes in your specific region.
We ship directly from our candle workshop in Slough, Berkshire, England. This ensures that your candles arrive fresh and ready to fill your home with their delightful fragrance. By shipping directly from our workshop, we can also minimise our environmental impact by reducing unnecessary transportation.
If you have an existing account with us, you can easily update your billing address by logging into your account. Once logged in, navigate to your account settings and locate the "Address Book" section. From there, you can edit your existing billing address or add a new one. If you haven't created an account yet, you can still modify your billing address during the checkout process. Simply click on the "Edit" button next to the billing address field and make the necessary changes.
If you're having trouble logging into your account, there could be a few reasons: You Haven't Registered an Account Yet: If you're new to Divinely Candles, you'll need to create an account first. This is a simple process that involves providing your email address and creating a password. Forgotten Password: If you've already registered an account but can't remember your password, don't worry! You can easily reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to receive a password reset link via email. If you continue to experience issues, please don't hesitate to contact our customer support team for further assistance.
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