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  • Free UK Delivery on all orders over £30. More details
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Frequently Asked Questions - Divinely Candles

How do I place an order with The Divinley Candles?

Explore our product selection and add desired items to your shopping cart. From there, proceed to the checkout where you have the option to either proceed as a guest or create an account for future purchases.

What happens once I have placed my order?

After your order is finalised and payment is received, we'll promptly send you a confirmation email indicating that your order is being processed. Typically, goods are delivered within 1-2 working days from the confirmation of your order.

Can I cancel or amend an order after placed your order online?

Feel free to reach out to us promptly at If your item has not yet been shipped, we'll make every effort to assist you as best we can.

How much do you charge for delivery by Divinely Candles?

We dispatch all orders via Royal Mail 2nd Class, offering a 2-day delivery service. Shipping costs are calculated during checkout. Typically, the standard shipping cost for UK orders is £2.99.

What Payment Methods are Accepted by Divinely Candles?

At The Divinely Candles, we accept various payment methods including Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit, and Maestro. Additionally, we offer secure payment options through PayPal.

Is Buying Online Safe from Divinely Candles?

Our website and ecommerce systems employ industry-standard 128-bit SSL encryption to ensure the complete safety and security of your personal information.

Do I need to pay customs or import charges?

No charges are applicable to orders delivered to addresses within the EU. However, goods shipped outside of the EU may be subject to standard tax rates.